I empathize with you the only reason I logged into Reddit today was to see if anyone else had posted complaints about Scrivener 3 because I wanted to commiserate with you. That does not sound like a pleasant customer service experience, and I am sorry for it. If you were struggling with Scrivener 1, you would be right to ask for a refund, but you aren't. However, a refund is not the way to receive an apology. It is unbelievably frustrating to be left in the dark. The site says "make your decision to purchase based on Scrivener 1, not on Scrivener 3." To get a refund now would not be a refund on Scrivener 3, which you have not purchased but will receive as a gift, but on Scrivener 1, which you did receive and most likely use. You purchased Scrivener 1 and you received Scrivener 1 with the promise of Scrivener 3 as a free upgrade. However, you didn't purchase Scrivener 3. Yes, you were promised something in 2018, and you haven't received it, and that's not fair or okay. "We're sorry you feel that way, but did you not receive the software that you purchased back in May 2018? Have you not benefited from the utility provided by using Scrivener on Windows?"īut that was my point. In our interactions, I felt like at times they were rude, such as stating "We're sorry you feel that way, but did you not receive the software that you purchased back in May 2018? Have you not benefited from the utility provided by using Scrivener on Windows?" And maybe I'm reading into it and they are just stating the facts, but their approach to customer complaints is not something I can get behind. The great news is that because you purchased Scrivener 1 for Windows after 20th November 2017, you are eligible for a free update to Scrivener 3 when it is released." So obviously that didn't happen, and software projects are often delayed, but I personally think that we're now very, very overdue.Īnyway, after going back and forth with customer service over at L&L, it's clear they won't issue a refund or budge in any way. From the email they sent me: " We're currently hard at work on Scrivener 3 for Windows, and expect to release it some time in 2018. I bought Scrivener 1 for Windows in spring of 2018 and as part of the value proposition when I purchased it was that I would be getting a free upgrade to Scrivener 3 sometime in 2018. Scrivener is the go-to app for writers of all kinds, used every day by best-selling novelists, screenwriters, essayists, students, academics, lawyers, journalists, translators and more. Do not ask for pirated links to Scrivener or any other software. It’s fine to disagree, but name-calling and personal attacks will not be tolerated and may result in bans.ģ. While discussions about Scrivener alternatives or complementary programs are welcome, posts that exclusively promote other software or writing resources will be removed as spam at moderator discretion.Ģ. Contact L&L L&L Official Forum Click Here for the S3 Windows Beta Subreddit Rules:ġ. Users wishing to request tech support, report bugs, or give feedback should contact Literature & Latte directly through one of the below channels. Members on this sub will do their best to help when possible, but ultimately have limited knowledge and no control over the program. This sub is not officially affiliated with Scrivener.
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